Privacy Policy
Last updated: 2026. This policy explains what we collect and why.
Template notice. This policy is a starting draft. Have it reviewed by counsel before launch, and confirm the sections on data retention, state privacy rights and international transfers reflect your actual practices.
Information we collect
When you contact us through this website we collect the information you provide — name, company, email address, telephone number and the details of your enquiry. In the course of customs business we also receive commercial documents, importer identification data, and shipment information from you, your suppliers and your carriers.
Our web server records standard technical information such as IP address, browser type and pages visited.
Website analytics. We measure how this site is used with our own software, running on our own servers. We do not use Google Analytics, advertising pixels, or any third-party tracking service, and we never sell, share or transfer this data to anyone.
To tell one visit apart from the next, we place a single first-party cookie (ap_vid) containing a random identifier. It lasts up to 13 months, is readable only by our server, and is not used for advertising or shared with any other site. Against that identifier we record: the pages you view and how long you spend on them, how far you scroll, the links and buttons you click, which form fields you start and complete, duty estimates you run in the tariff estimator, your IP address, and your browser, operating system, screen size, language and time zone.
What we deliberately do not record: text you type into a form is never captured as you type it — we record only which fields you filled in, and the options you selected from menus and checkboxes. We only receive what you type once you choose to submit the form.
How we use it
- To respond to your enquiry and provide quotes
- To prepare, file and support customs entries and related filings on your behalf
- To transmit required data to U.S. Customs and Border Protection and partner government agencies
- To meet our own recordkeeping obligations under 19 CFR Part 163
- To send service updates and trade advisories where you have asked to receive them
Who we share it with
We disclose information to government agencies as required to conduct customs business, and to the parties needed to complete your transaction — sureties, carriers, terminals, warehouses and, where you direct us, your freight forwarder. We do not sell personal information.
Customs brokers are bound by 19 CFR 111.24, which restricts disclosure of client records to third parties without the client’s consent, subject to lawful government demands.
How long we keep it
Entry records are retained for five years from the date of entry, as required by U.S. customs regulations. Website enquiries that do not become client relationships are retained for a limited period and then deleted.
Security
We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. No transmission over the internet is completely secure — please do not send bank account details, payment card numbers or other highly sensitive data through the website forms. We will provide a secure channel where one is needed.
Your choices
You may ask us what personal information we hold about you, ask us to correct it, or unsubscribe from advisory emails at any time using the link in the email or by contacting us. Depending on your state of residence you may have additional rights; contact us and we will honour any that apply.
To opt out of the website analytics described above, enable “Do Not Track” or a tracking blocker in your browser, or block cookies for this site; the site works normally either way. You can also ask us to delete the analytics records associated with your browser — contact us and we will remove them.
Contact
Questions about this policy: contact us, or write to us at [Street Address], [City, ST ZIP].